Terms & Conditions

Contract Partner

On the basis of these General Terms and Conditions (GTC) between the customer and
Full Service Suite S.L
Represented by Bettina Paul
Address: Avd. del Mediterrano 135 Apt. 8 03725 Teulada
E-mail address: info@full-service-suite.com

VAT identification number: ESB 54926696
, hereinafter referred to as Supplier, the contract.

Object of the contract

This agreement regulates the sale of new goods and services via the Supplier’s online shop. For the details of the respective offer, please refer to the product description of the offer page.

Conclusion

The contract is exclusively concluded in the electronic business via the shop system. The offered offers represent a non-committal invitation to the submission of an offer by the customer order, which can then be accepted by the supplier.

The order process for the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)
  • Insert the offer into the shopping cart
  • Pressing the ‘order’ button
  • Enter the invoice and delivery address
  • Select payment method
  • Review and edit the purchase order and all entries
  • Pressing the ‘order’ button
  • Confirmation mail that order has been received

The contract is concluded when the order confirmation is sent.

Contract duration

The contract is concluded indefinitely.

Retention of title

The delivered goods remain the property of the supplier until full payment has been received.

Prices, shipping charges, return costs

All prices are final prices and include the statutory value-added tax. In addition to the final prices, depending on the shipping method, additional costs are incurred, which are displayed before sending the order. If there is a right of revocation and is made by this used, the customer bears the costs of the return.

Terms of payment

The customer has only the following payment options: payment service provider (PayPal and Stripe), credit card. Further payment methods are not offered and are rejected.
When using a trustee service / payment service provider, the latter enables the vendor and customer to settle the payment. The trustee service / payment service provider forwards the payment of the customer to the provider. Further information is available on the website of the respective trustee / payment service provider. In the event of payment via credit card, the customer must be the cardholder. The credit card is charged after dispatch of the goods. The customer is obligated to pay or transfer the reported amount to the account specified on the invoice within 7 days after receipt of the invoice. The payment is due without deduction from the date of the invoice. After expiry of the payment period, which is determined by the calendar, the customer also falls into arrears without a reminder.

Delivery terms

The goods will be sent immediately after confirmed payment. The shipment takes place at the latest after 2 days. The contractor commits himself to the delivery in 2 days after receipt of order. The rule delivery time is 2 days, unless stated otherwise in the article description. The supplier sends the order from our own warehouse as soon as the entire order is in stock. The customer is immediately informed about delays.

Warranty

If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between repair or new delivery if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, warranty is excluded for second-hand goods. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages on the part of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contract goal. This also does not apply to claims for damages after gross negligence or willful breach of duty by the supplier or his legal representative or vicarious agents. Otherwise, the statutory provisions apply.

Contracts

If the customer is an entrepreneur, the risk of accidental loss and / or accidental deterioration of the goods will pass to the customer upon dispatch with the delivery of the goods to the selected service provider. The contract text is stored by the provider. The customer has the following option to access the stored contract text: via Internet. This section can be found on the following page: https://app-production.com/terms-conditions/. The customer can correct errors in the input during the ordering process. For this purpose, he can proceed as follows: Correct deletion or selection.

Right of Revocation and Customer Service

Cancellation

Withdrawal

You have the right to revoke this agreement within a period of fourteen days without giving reasons.

The revocation period shall be fourteen days from the date,

    • In the case of a purchase contract: where you or a third party you designate, which is not the carrier, have or have had the last product.
    • In the case of a contract concerning several goods which the consumer has ordered under a single order and which are delivered separately, in which you or a third party, which is not a carrier, you have taken possession of the last product,
    • In the case of a contract for the delivery of a product in several partitions or pieces: in which you or a third party you do not designate is a carrier, you have the last part or the last piece.
    • In the case of a contract for the periodical delivery of goods over a fixed period of time, in which you or a third party you designate which is not a carrier, have taken possession of the first goods.

In the event of a combination of several alternatives, the last time in each case is decisive.

In order to exercise your right of revocation, you must inform us (Full Service Suite SL, Bettina Paul, Avd. del Mediterrano 135 03725 Teulada info@full-service-suite.com) by means of a clear statement (eg a letter, fax, E-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We may refuse repayment until we have returned the goods or until you have proved that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract, to Full Service Suite S.L, Bettina Paul, Avd. del Mediterrano 135 03725 Teulada info@full-service-suite.com to be returned or handed over to us. The deadline is respected if you send the goods before the end of the period of 14 days.

They bear the immediate cost of returning the goods.

They shall only be liable for any loss in value of the goods if this loss of value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.

End of revocation

You can reach our customer service at: Full Service Suite S.L, Bettina Paul, Avd. del Mediterrano 135 03725 Teulada info@full-service-suite.com

Disclaimer

Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent’s agent and vicarious agent, should the customer charge against these claims for damages. Exceptions are damages claims of the customer because of injury to life, body, health or essential contractual obligations, which necessarily have to be fulfilled to the achievement of the contract goal. This also does not apply to claims for damages after gross negligence or willful breach of duty by the supplier or his legal representative or vicarious agents.

Prohibition of assignment and pledge

Claims or rights of the customer against the supplier may not be assigned or pledged without his consent, unless the customer has demonstrated a justified interest in the assignment or pledge.

Language, jurisdiction and applicable law

The contract is written in German. The implementation of the contractual relationship takes place in German. It applies exclusively to the law of the country Spanish law. For consumers, this applies only to the extent that this does not restrict any statutory provisions of the state in which the customer is domiciled or habitually resident. Jurisdiction is in the case of disputes with customers who are not a consumer, a legal person of public law or a public special fund.

Privacy

In connection with the initiation, conclusion, processing and repackaging of a purchase contract based on these terms and conditions, the provider collects, stores and processes data. This is done within the scope of the statutory provisions. The supplier does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented beforehand. If a third party is used for services related to the processing of processing processes, the provisions of the Federal Data Protection Act shall be complied with. The data communicated by the customer in the course of the order are processed exclusively for contact within the scope of the contract processing and only for the purpose for which the customer made the data available. The data will be passed on only as far as necessary to the shipping company, which takes delivery of the goods according to order. The payment data are passed on to the credit institution commissioned with the payment. As long as the vendor has a retention period of a commercial or fiscal nature, the storage of some data may take up to ten years. During the visit to the internet shop of the provider, anonymized data, which do not allow conclusions on personal data and also do not intend, in particular IP address, date, time, browser type, operating system and visited pages, are logged. At the request of the customer, the personal data will be deleted, corrected or blocked within the framework of the statutory provisions. A free of charge information on all personal data of the customer is possible. For questions and requests for the deletion, correction or blocking of personal data, as well as collection, processing and use, the customer may contact the following address:
Full Service Suite S.L, Bettina Paul, Avd. del Mediterrano 135, 03725 Teulada. Phone: +34 657 169 264 or per mail info@full-service-suite.com.

Severability clause

The invalidity of any provision of these General Terms and Conditions shall not affect the effectiveness of the other provisions.